Returns & Exchanges
Due to the perishable nature of our products, B.a. Sweetie Candy Store cannot accept returns on food items unless they arrive damaged or incorrect. We are committed to ensuring your sweet treats arrive in perfect condition and will work quickly to resolve any order discrepancies.
Inspect Your Order
Upon delivery, please immediately inspect your candy and snacks for any signs of damage, melting, or missing items.
Contact Customer Support
If there is an issue, email our support team within 48 hours of delivery with your order number and clear photos of the damaged goods.
Receive Authorization
Our team will review your claim and provide a Return Merchandise Authorization (RMA) number or approval for a direct replacement.
Refund or Replacement
Once approved, we will either ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing